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GENERAL MANAGER’S REPORT I hope everyone enjoyed
the winter that “wasn’t”. I have lived in this area a long time and have never
experienced such a mild and snowless winter. Personally, my family and I enjoy
the season by taking advantage of the activities that include snow and ice. The
ski areas were still able to operate with their snowmaking abilities, however,
even they had a difficult time dealing with the above-normal temperatures, and
without natural snow on the ground, many people were not motivated to go
skiing. There were some advantages
to the warmer-than-normal temperatures and lack of snow for individuals and
WLE; we all saved money on heating and snow removal. The past winter was easy
on our roads, which will not take much to get them back into shape. Money that
would normally go to roads will be allocated to maintaining the shoulders of
the road and drainage ditches. This type of work is necessary to keep our roads
in good shape for longer periods of time. We plan to start scalping shoulders
and opening up drainage ditches shortly.
There are a couple of things that you may notice with this type of work.
First is that the scalping of shoulders will remove an average of three feet of
sod from the side of the roads. Therefore, a lawn that goes right to the road
will be noticed more than places where a decent shoulder already exists. Second is driveways that should have culvert
pipes and do not will have ditching ending above the driveway. In these
situations, we will need to work with the property owners to install a culvert
pipe. Once installed, we will then
continue the ditch to and away from the pipe. On our survey of roads and
drainage, we have noted many property owners’ culvert pipes are blocked and are
in need of maintenance. The above upkeep is important to allow the water to be
able to get to the ditches and travel them until it empties out to a reservoir.
My article is being
written the end of March and the trees in front of the office are already
budding. Maintenance has started sweeping roads and doing their spring cleaning
around the amenities. Fishing docks are in at the interior lakes and the docks
at the marina will be started this week. This weather has allowed us to get a
jump on routine maintenance that would not usually be started until later in
April. We do not have any big
projects planned for 2012. Our capital budget reflects mostly items and
projects to maintain existing assets or established maintenance programs; such
as roads, trash compactor, and wood chipper. We will also be addressing some of
the parking lots for resurfacing. Another area of concentration is the mandated
EPA testing of our water system. Other than this past winter’s weather, another
first for many of us is dealing with such a poor economy. We know personally
that it has affected many of our property owners, which naturally affects the
POA. Normally, we have a collection rate in the high 90’s, and the last couple
of years it has fallen to the mid 90’s.
This may not sound like much of a difference, but when you operate with
a close budget, it does have an effect, especially when you add in less revenue
for building. For years, building permits brought in sizable revenue that is
now no longer there. The Board has been and is focusing on this situation for
both short and long-term. Short-term -
We have cut back on some staffing and relocated our Building Compliance Officer
to assist the Sewer and Water Department. Also, working with an insurance
broker, we were able to save a considerable amount on employees’ health
insurance and the employees are also paying more of their premium. We are
always seeking cost savings through our vendors and our daily operations. We
also continue to stay on top of collections; our Collection Administrator Janet
Havet is doing a good job of working with property owners who are having
difficult times to get their accounts paid. We will always do all we can to
work with members, but members must take responsibility to pay their assessment
when due and not ignore our letters. Once we institute legal action, it becomes
more difficult and costly for property owners. A certain percentage of property
owners are making late payments and this has had a negative effect on us,
especially in the 4th quarter when we do not get the money in until
the following year. It is understandable, especially a person who pays every
quarter may feel if they are late with their payment, how much can it really
hurt, but when you get enough late
payments, it can affect our cash flow. When this happens, especially in the 4th
quarter, it affects how we budget for the following year. Long-term -
We are considering all factors, such as our yearly operating budget,
contribution to reserves, and how we will meet future sewer and water funding
with the current sewer and water special assessment ending in 2016. We have
also changed our investment brokerage firm this year and the strategy of
investing to maximize interest, but insure the principal. This will be the
challenge of the new Board of Directors, Management and the Finance Committee. In closing, to emphasize
the importance of the above, not too long ago a property owner had his house
appraised for refinancing. The appraiser mentioned to him that through this
period of a bad economy causing houses to lose value, that WLE, and he
mentioned one other community located in the Pocono Region, maintained their
values better than most communities. He attributed it to the upkeep of the
facilities and infrastructure. All
property owners have a vested interest in WLE, and to maintain and increase
property values we must continue to maintain and enhance the facilities. POA’s
are a unique concept that many share the cost of what individuals may not be
able to afford by themselves. Hopefully, that is why you bought into a POA, and
not just because you got a good deal on a home or you are really not interested
in the amenities but rather just need a place to live. With all WLE has to
offer, and the dues including sewer and water, you would be hard pressed to
find a better situation than WLE. Due to conservative
budgeting, the years’ dues increases have lagged behind our actual expenses and
it is catching up to us now. Over the next year the Board will be working on
how we can increase revenue and we will always work on cutting expenses, but it
does get to the point where it is difficult to keep cutting expenses without
cutting on services. Please feel free to
contact me with any concern you may have or to discuss in further detail
anything in my report. |